01634 757 597
Smart Support for Your Ecommerce Business.
10+ Years of Experience Helping Online Retailers Work Smarter
Hi, I’m Emily — your behind-the-scenes partner in ecommerce success.
Running a product-based business online can be overwhelming — I know because I’ve supported ecommerce founders for over 10 years, helping them stay organised, provide excellent customer service, and manage their stock across platforms like Amazon, Etsy, and Shopify.
At Work Smart Office Solutions, I offer tailored virtual assistant services specifically designed for ecommerce brands. From managing customer enquiries and coordinating with 3PL providers to handling the day-to-day admin that keeps things running smoothly, I’m here to lighten your load and give you time back to focus on what you do best.
How I Can Help
🛒 Ecommerce Platform Support
I’ve worked extensively across Amazon, Etsy, Shopify, and more — whether it’s uploading new products, tracking orders, or keeping listings accurate and optimised.
💬 Customer Support
Great customer service builds loyalty. I manage customer enquiries through email or platforms like Gorgias, ensuring every message is handled quickly, professionally, and with care.
📦 Inventory & 3PL Coordination
I liaise directly with your 3PL providers, keep an eye on stock levels, flag low inventory, and help make sure fulfilment flows without a hitch.
🧾 Admin & Operations Support
From processing returns and resolving delivery issues to general admin, inbox management, and spreadsheet upkeep — I keep the back office tidy, so you can focus on front-end growth.
Work Smart Office Solutions provide office support at an affordable price. An hourly fee, only for the hours worked on each task.
Why Work With Me?
✔️ Over a decade of experience supporting ecommerce brands
✔️ First-hand knowledge of how Amazon, Etsy, and Shopify businesses run
✔️ Skilled in logistics and 3PL coordination
✔️ Strong background in customer service and tech support
✔️ Professional, proactive, and easy to work with — I treat your business like it’s my own
What Can I Do For You?
Including but not limited to:
E-commerce
Support
General Administration
E-commerce
Support
Social Media Management
Data Entry and
Research
Recruitment/
Resourcing
Trusted by Companies and Entrepreneurs
Honest and Open
"Work Smart are open, honest, easy to work with and keen (and prices are very reasonable). They asked the right questions and were happy to learn how our company operates so that they could better understand the requests we have."
O.Homes
PA to CEO
Professional and Proactive
"It was great working with Work Smart. Their organization skills are outstanding.
They fulfilled every task we required with highest level professionalism and proactivity, even though she was miles away.
I would definitely recommend Work Smart, not only for the quality of their work but also for their willingness to move projects forward."
Managing Director - B, Garcia
Highly Recommended
"The work they carry out is always promptly delivered, the communication great and they are a pleasure to deal with. In short, I’d highly recommend Work Smart, they have become an extension of our physical team here and I don’t know what I’d do without them!”
R.Kerry
Director